Privacy Policy

Privacy Policy for truesubstance.co

Effective Date: 01 Feb 2026

truesubstance.co (“TrueSubstance”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using and/or accessing truesubstance.co (“Platform”), you agree to the terms of this Privacy Policy and consent to the practices described below. Please review this policy periodically as it may be updated from time to time.

Collection of Your Information

• You can browse parts of truesubstance.co without providing personal information. However, to place orders or use certain features, you need to register and provide personal data.
• Information collected includes your name, email address, phone number, delivery address, payment details, and transaction data.
• We may also collect information on your browsing behavior on our platform such as your IP address, browser type, and the URLs visited before and after our site.
• If you engage in community features (like posting feedback or messages), we collect the information you provide.
• Correspondence sent to us (emails, letters, messages, calls) may be retained to resolve issues or provide support.
• We may collect additional demographic or profiling data through surveys or third-party research, with your consent.

Use of Your Information

We use your data to:

• Process and fulfill your orders.
• Enhance your shopping experience by personalizing content and offers.
• Send marketing communications based on your preferences (with opt-out options).
• Improve our services by analyzing usage and behavior.
• Comply with legal obligations and resolve disputes.
• Prevent fraudulent or illegal activities.

Cookies and Tracking Technologies

• We use cookies and similar technologies to analyze site traffic, enhance security, and tailor user experience.
• Cookies do not contain personal information but help recognize you on future visits.
• Most cookies expire at the end of your session; some remain longer to remember preferences.
• You can disable cookies through your browser settings, but some features may cease to work properly.

Sharing of Personal Information

• We may share your information with trusted third parties such as sellers, logistics providers, payment gateways, and business partners to ensure order fulfillment and service delivery.
• We do not share your personal data with third parties for their direct marketing without your explicit consent.
• We may disclose information if required by law or to protect rights, property, or safety.

Third-Party Links

• truesubstance.co may contain links to external websites or services. We are not responsible for their privacy practices or content.

Security Measures

• We implement reasonable security measures to protect your information from unauthorized access or disclosure.
• However, no method of internet transmission or electronic storage is 100% secure; thus, we cannot guarantee absolute security.

Children’s Privacy

• Our services are not directed to children under 18 years.
• We do not knowingly collect personal information from minors. If you are under 18, please use the platform only with parental or guardian supervision.

Data Retention

• We retain personal data only as long as necessary for business or legal purposes.
• Data may be anonymized and used for analytical or research purposes thereafter.

Your Rights and Choices

• You have the right to access, update, or correct your personal information by logging into your account or contacting us.
• You may opt out of marketing communications at any time.
• Consent for certain data uses (such as location, SMS access) can be withdrawn, which may affect the service experience.

Orders placed on this website

When you order from Slomilled Foods on this website, we collect your name, mobile number, delivery address, the map location you choose, your email address (optional), your order details, any message you send us, and, if you give it, your UPI payment reference. We use this only to confirm, prepare, deliver and support your order, to contact you about it, and to keep the records the law requires.

Address suggestions and delivery distances are provided by Google Maps: the address you type and the location you choose are sent to Google for this purpose (see Google’s Privacy Policy). Payments are made in your own UPI app. We do not receive your bank, card or UPI PIN details.

We keep order records for as long as needed for accounting and tax law, and we do not sell your information. To ask about or correct your information, contact hello@slomilled.com.

Updates to This Privacy Policy

• We may update this policy to reflect changes in legal requirements or business practices.
• We will notify users of significant changes by posting an updated policy on this page or via other communication channels.

Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us on connect@truesubstance.co

Page last updated October 12, 2026.